Diagnostics tab
- Dina Bennett (Deactivated)
The Diagnostics tab provides the root cause for errors and potential solutions.
To use the Diagnostics tab:
Select the Diagnostics tab.
Review the diagnostics.
Column | Description |
|---|---|
Result | The syntax version of the Root Cause identified by AGILITY. |
Description | A more concise version of the Result with most of the syntax removed. |
Network Element | The Network Element on which the Root Cause issue occurred. |
Interface | The network interface on which the Root Cause issue occurred. |
Protocol | The Protocol on which the Root Cause error occurred. |
Error Code | The error code number extracted from the Root Cause Result. |
Priority | A numerical value to help you identify the impact of the error. |
Root Cause | The Root Cause Result allowing you to take remediate action. |
Source | The source of the Root Cause definition and Error Code. |
An opportunity to provide your input regarding the accuracy of each Root Cause analysis. |
Provide feedback
To provide feedback on a specific root cause listed in the Diagnostics tab:
Navigate to the Call Flow Details for the Call Flow that you’d like to leave feedback on.
Select the Diagnostics tab.
In the Feedback column next to the root cause, select one:
Thumbs up if you agree with the root cause provided.
Thumbs down if you disagree with the root cause provided.
To de-select, select your choice again.
Next: View the KPI Analysis tab.