Configure KPI Reference and Threshold values (Administrator role)
- Charles Abondo
- Dina Bennett (Deactivated)
If you have Administrator rights, you can configure Key Performance Indicator (KPI) values to compare your analyzed call flows with your target values in the Call Flow Details.
About Key Performance Indicators
Key Performance Indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its key business objectives. KPI references and thresholds are the predetermined targets or limits set for these indicators to assess performance. They help organizations gauge whether they are meeting, exceeding, or falling short of their goals. Understanding and setting appropriate KPI thresholds are crucial for effective performance management and decision-making.
Edit your Reference and Threshold values
When you change the KPI value and thresholds, the values of everyone using your system are changed.
From the AGILITY homepage, select Settings > Application Settings.
Select Edit on the KPIs Reference Values and Thresholds card.
Select the edit icon for the values or threshold that you want to change in your network level or call flow level KPIs. The fields will change to editable.
Edit the Reference value and the Thresholds.
- The Reference value represents the ideal value that you have set for the KPI.
- The Threshold represents the deviation percentage between the Reference value and the analysis value in which performance is considered acceptable.
For example, if your Call Setup Time Reference value is 7000ms and the analysis value is 971ms, the Deviation is -86.13% indicating that this call instance outperformed that Reference by a large margin. If your Threshold settings are Acceptable: <20% (less than or equal to 20%), and Unacceptable: >30% (greater than 30%), the Deviation percentage will be displayed in green to indicate that this is an acceptable percentage of deviation. If the analysis value created a Deviation percentage of 31%, the percentage would be displayed in red indicating that the value is unacceptable.
KPI | Description |
|---|---|
Device session establishment time | Time between session initiation packets and successful acknowledgments (ms) |
Device registration time | Time taken for device registration (ms) |
Call setup time | Time taken for call setup (ms) |
Call duration | Duration of the call (sec) |
Call lag | The total time for voice data to travel from sender to receiver (ms) |
Control plane latency | The time it takes for signaling and control messages to travel within a network (ms) |
Mobility interruption time | The duration of time when a User Terminal cannot exchange user plane packets with the network. The time it takes for the mobile device to reestablish a connection with the network after moving out of range of one cell and into the coverage area of another (ms) |
After editing the values, select the checkmark to save the changes, or the x to cancel and return to the previous values.
When you change the KPI value and thresholds, the values of everyone using your system are changed.