Your feedback provides valuable insights into AGILITY’s machine-generated labels. It allows you to refine root-error selection while helping AGILITY’s development team identify limitations and improve label-detection algorithms.
There are two types of feedback you can provide:
Feedback on the Call Flow root-error from the Call Flow Details page
Feedback on one of the root-causes listed in the Diagnostics tab
Provide Call Flow Root-Error Feedback:
Navigate to the Call Flow Details for the Call Flow that you’d like to leave feedback on.
On the top of the page, next to the classification, select one:
Thumbs up if you agree with the root-error provided.
Thumbs down if you disagree with the root-error provided.
To de-select, select your choice again.
If you choose thumbs down, you can either 1. change the classification to success or 2. choose a new root-error among a list of maximum 5 recommendations then submit your entry. The new classification, either success or root-error will be updated in the system after 2-3 minutes and serve as ground-truth for any new analyses.
Provide feedback on a specific Root-Cause listed in the Diagnostics tab:
Navigate to the Call Flow Details for the Call Flow that you’d like to leave feedback on.
Select the Diagnostics tab.
In the Feedback column next to the root-cause, select one:
Thumbs up if you agree with the root-cause provided.
Thumbs down if you disagree with the root-cause provided.
To de-select, select your choice again.
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