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Callflow Feedback Authorization (Administrator role)

Callflow Feedback Authorization (Administrator role)

You can restrict who can provide feedback on callflow root causes to prevent non-expert engineers from impacting AGILITY’s model memory and returning inaccurate information.

To change the authorization:

  1. From the AGILITY homepage, select Settings > Application Settings.

    application-settings.png

  2. Select Edit on the Features Enablement card.

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  3. Beside Feedback Access, select the edit icon under Actions, then choose Admin Only (to only allow users with admin role to provide feedback) or All Users from the drop-down menu.

  4. To save your changes, select Save.

Note: A refresh of the user’s browser is required for this change to take effect.