Provide feedback

Owned by Dina Bennett (Deactivated)
Last updated: Jul 16, 2024
2 min read

Root cause feedback gathers qualitative insights on your experience with AGILITY’s machine-generated labels. Your feedback helps AGILITY's development team understand the limitations and areas of improvement for the system's label-detection algorithms.

There are two types of root cause feedback you can provide:

  • Feedback on the Call Flow root cause from the Call Flow Details page

  • Feedback on one of the root causes listed in the Diagnostics tab

Provide Call Flow Root Cause Feedback:

  1. Navigate to the Call Flow Details for the Call Flow that you’d like to leave feedback on.

  2. On the top of the page, next to the classification, select one:

    1. Thumbs up if you agree with the root cause provided.

    2. Thumbs down if you disagree with the root cause provided.
      To de-select, select your choice again.

      callflowdetails-feedback.png

  3. (Optional) Once you choose thumbs up/down, you can provide additional feedback, select the classifications you agree/disagree with, and select Submit Feedback.

 

Provide feedback on a specific root cause listed in the Diagnostics tab:

  1. Navigate to the Call Flow Details for the Call Flow that you’d like to leave feedback on.

  2. Select the Diagnostics tab.

  3. In the Feedback column next to the root cause, select one:

    1. Thumbs up if you agree with the root cause provided.

    2. Thumbs down if you disagree with the root cause provided.
      To de-select, select your choice again.

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