Provide Feedback & Refinement

Your feedback provides valuable insights into AGILITY’s machine-generated labels. It also allows you to refine root-error selection while helping AGILITY’s development team identify limitations and improve label-detection algorithms.

There are two types of feedback you can provide:

• Feedback on the Call Flow root-error from the Call Flow Details page

• Feedback on one of the root-causes listed in the Diagnostics tab

Provide Call Flow Root-Error Feedback:

1. Navigate to the Call Flow Details for the Call Flow that you’d like to leave feedback on.

2. On the top of the page, next to the classification, select one:

   1. Thumbs up if you agree with the root-error provided.

   2. Thumbs down if you disagree with the root-error provided.
      To de-select, select your choice again.

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3. If you choose thumbs down, you can either 1. change the classification to success or 2. choose a new root-error among a list of maximum 5 recommendations then submit your entry. The new classification, either success or root-error will be updated in the system after 2-3 minutes and serve as ground-truth for any new analyses. You will be able to know when the system is processing by

   Icon1 and when has been updated by Icon2.

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Provide feedback on a specific Root-Cause listed in the Diagnostics tab:

1. Navigate to the Call Flow Details for the Call Flow that you’d like to leave feedback on.

2. Select the Diagnostics tab.

3. In the Feedback column next to the root-cause, select one:

   1. Thumbs up if you agree with the root-cause provided.

   2. Thumbs down if you disagree with the root-cause provided.
      To de-select, select your choice again.